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The support staff at Achieve Healthcare Technologies understands
the variety of system needs in the long-term care industry, and we
make ourselves available to answer questions about your system either
by telephone or by email. Through the use of a state-of-the-art tracking
system, we can record calls and manage them from initiation to resolution.
Additionally, we have tools available via our website to allow you
to log calls, as well as view the status of existing calls.
The Achieve support process is in "real time”. We have
three teams that are specialized in clinical, financial and technical;
and through use of our automated call distribution system menu,
you will be routed immediately to the analyst best suited to work
on your request.
To ensure you have a successful experience with our support staff,
we provide a requirements listing that includes appropriate communications
software as well as knowledge to use the software. This is essential
for connectivity because the support analysts will need to look
at your system to troubleshoot a data-related problem.
Achieve is a process-driven organization, and all team members
are accustomed to a cross-functional work environment. The support
team is directly involved with providing customer feedback to the
development team, assisting with prioritization of software changes,
ensuring client progress for new users, and answering questions
regarding new application usage.
Client Support Services for Matrix
866-287-4987
952-995-9760
952-995-9768 - fax
Client Support Services for PathLinks, GENECARE, DataCare, and RCS
800-869-1323
952-995-9760
952-995-9768 - fax
Support Hours
7:00 am to 6:00 pm Monday through Friday, Central Time.
PathLinks Support Hours
7:00 am to 7:00 pm Monday through Thursday, Central Time.
7:00 am to 6:00 pm Friday, Central Time.
Operational days and hours exclude scheduled holidays (New Year's
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
the day after Thanksgiving, Christmas Eve and Christmas Day). |
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